Contact Pelham Pro Plumbing in Pelham, AL
One phone number on a 24/7 line. Here is what to say and what to do until the plumber gets to your door.
The fastest way to reach a licensed plumber in Pelham, AL is to call the 24/7 line. We do not use forms, a booking page or a chat box. Our dispatch address is 2969 Pelham Pkwy, Pelham, AL 35124, shown on the map below, but please call rather than driving over, since plumbers work at customer addresses.
How to reach dispatch
Business address
2969 Pelham Pkwy
Pelham, AL 35124
Shelby County, Alabama
Service area
Pelham, Alabaster and Helena, plus nearby ZIP codes.
Our location on Pelham Parkway
What to tell the dispatcher
- Your street address, town and ZIP, plus a nearby cross road.
- What you see: water, sewage, no hot water, a slow drain or a smell.
- Where it is: kitchen, bathroom, basement, water heater closet or outside.
- Whether you have shut off the main water valve and whether anything is still running.
- A good callback number and how to get in, such as a gate or a pet.
While you wait
If water is flowing, close the main water valve at the house. If you cannot find it or reach it safely, call and the dispatcher will talk you through it. Once the main is off and it is safe, you can open a low faucet to drain the lines.
If standing water is near outlets, appliances or a panel, keep out and call. Switch off power to the area only if you can reach the breaker from dry footing. For a sewage backup, stop using every drain and toilet. If you smell gas, leave first and call your gas utility or 911.
Move rugs and valuables out of the wet area and take photos before you clean up. Ask your insurer what your policy covers and keep photos and the plumber's invoice. Photos and invoices also matter for a Pelham Water Works leak adjustment, where the policy at time of writing asks for repair documentation. Confirm current terms with Pelham Water Works.
Contact questions
No. Service requests are handled only by phone, so the dispatcher can ask follow-up questions and send a plumber.
That keeps urgent problems from sitting in an inbox overnight.
The 24/7 line is open every hour of every day. Emergency dispatch does not close for nights or weekends, and non-urgent jobs can be set up for a same-day appointment when available or the next opening.
Try the line again. If water is flowing, close the main valve at the house, and if you smell gas, leave the building and call your gas utility or 911 from outside.
Do not wait on a callback when there is flooding or a gas danger.
Pelham Water Works handles the city's water and sewer, at 3111 Cummings St., (205) 620-6420. Call them about a main in the street or a billing question.
If you are not sure whether the fault is yours or the city's, call the 24/7 line and a plumber can help sort it out.