About Pelham Pro Plumbing in Pelham, AL

Pelham Pro Plumbing is a dispatch. You call the 24/7 line, tell us what is wrong, and we send a licensed and insured plumber to your address in Pelham, Alabama, or a nearby town in Shelby County. There is no form to fill out, no booking page and no chat window. The whole business runs on a phone call.

Who picks up and who comes out

The person on the line takes the details of your problem and decides whether it is an emergency or can be a same-day appointment when available. A licensed plumber then goes to the address. The person on the phone gathers details, and the plumber handles the repair.

We are based on Pelham Parkway, the city's main commercial corridor. We serve Pelham and nearby towns, including Alabaster and Helena. If your address is somewhere else, call anyway and we will tell you plainly whether we can reach it.

How a call works

You tell us the address, the fixture and what you see. Mention water, sewage or gas first, because those change the order of everything else. We tell you what to do right now, such as closing the main water valve or stopping drain use, and we send a plumber. Emergency dispatch runs 24/7, and the line is open at night too.

When the plumber arrives, ask what is wrong, what the options are and what the price is. Pricing is explained before work starts, and you can take time to think it over.

What we will do and what we will not

We will send licensed plumbers for drain cleaning, water heater repair, leak detection, sewer line repair and the other services on our services page. We will tell you when a job is outside plumbing, such as electrical work, which needs an electrician.

• We do not install or pump septic tanks.
• We do not promise arrival times, because distance, traffic and open calls change them.
• We do not quote a price over the phone for work not yet seen.
• We do not ask for payment details on this website, since it has no forms at all.

Check any plumber's license, including ours

Alabama licenses plumbers and gas fitters through the Alabama Plumbers and Gas Fitters Examining Board. You can look up an individual or a business at pgfb.alabama.gov under Licensee Search, or call the board at (205) 945-4857. Do this before you hire anyone, ours or not.

This site does not name an individual plumber, owner or license number, and this page claims no one person's credentials. What we state is that the plumbers we dispatch are licensed and insured. To verify that for yourself, ask whoever arrives for a full name, search it at pgfb.alabama.gov, and call the board if the name does not match a license.

How we think about price

Price depends on the cause, how hard the pipe is to reach, the parts, and the scope of the repair. A firm price needs a plumber to see the job. Dispatch gives general information by phone about what affects price, and we do not print numbers on this website because the real number depends on what the plumber finds. Pricing is explained before work starts.

Ask your insurer what your policy covers and keep photos and the plumber's invoice. Pelham Water Works also asks for repair documentation when you apply for a leak adjustment on a high bill. That is policy at time of writing, so confirm current terms with Pelham Water Works, and see water meter leak detection for the test that tells you whether a leak is likely.

How Pelham water affects repairs

Pelham Water Works draws from five wells and also buys water from Shelby County Water Services, so different streets can get different water. Its report lists a wide range for hardness. If you see mineral crust on faucets or heater elements, tell the plumber. It can change which repair makes sense.

Most of Pelham's growth came after 1964, but we do not assume what is behind your walls, so a plumber checks the pipe material on site. We cannot tell you which jobs need a permit. Permit rules vary by job, so ask the Pelham Building Department at 205.620.6495, and call 811 before any digging.

Questions people ask first